Regular terms and conditions for purchasing products at lundorf.com
§ 1. Lundorf’s terms and conditions of sale and delivery
The regular terms and conditions of sale and delivery below apply to any purchase made at lundorf.com. Any deviation from these terms and conditions is only valid following Lundorf’s written consent.
§ 2. Purchasing products at lundorf.com
The purchase agreement at lundorf.com is made in Danish. After ordering products in the webshop, you will receive an email receipt/order confirmation on the email address provided. The email receipt/order confirmation contains an order number, name and address of the payer, delivery address as well as an overview of the items ordered. We recommend that you print out a paper copy of the received email receipt/order confirmation. Moreover, you can send us an email (firstname.lastname@example.org) and request a new receipt/confirmation.
§ 3. Prices/delivery fee
All prices at lundorf.com are listed in Danish kroner (DKK) and include 25% VAT. The price at the time of your order placement is the current price. Any customs duty or other special fees are paid by the buyer. For delivery in Denmark, except Greenland and the Faroe Islands, a delivery fee of DKK 37 (DAO) or DKK 59 (Post Nord) will be charged. For delivery to addresses in the EU, Norway and the USA, a delivery fee will be charged. Customs duty might be chargeable for orders sent to the USA and Norway.
§ 4. Payment
We accept payment by various credit and debit cards – including VISA, VISA Electron, MasterCard, Maestro, JCB, Diners, Dankort, VISA/Dankort and eDankort – easily and securely without any risk of abuse as all your payment information is encrypted and thus only readable to you and the payment provider, Nets. When using your credit or debit card, the total amount is immediately reserved with Nets, but the amount is not charged until your order has been dispatched. We do not accept cash on delivery.
§ 5. Delivery and transportation
We strive to dispatch your order no later than 2 weekdays after your order has been registered. When the ordered itmes are handed over to the carrier, the carrier assumes all liability of the items perishing or being damaged due to accidental incidents– including third party circumstances. You should still, however, make your claim against the seller.
§ 6. Delivery times
All delivery times are estimated and subject to delay. If we learn that your items cannot be delivered within the stated delivery time, we will inform you of this and provide a new expected delivery time.
§ 7. Force majeure
The following circumstances at Lundorf exempt us from liability in case they prevent us from fulfilling our agreement or make the fulfilment unreasonably troublesome. This applies to any circumstance that is out of our hands – including labour disputes, strikes, lockout, war, mobilization, seizure, currency restrictions, transport impediments, delays in transport, restrictions to transportation facilities, fire, terror, missing or incomplete deliveries from suppliers, etc., unless otherwise stated by ordinary rules under Danish law.
§ 8. RETURNS/COMPLAINTS
WHEN SHOPPING AT LUNDORF.COM, YOU HAVE THE RIGHT TO CANCEL AN ORDER WITHIN 21 DAYS. YOU ARE THUS ABLE TO RETURN PURCHASED ITEMS WITHIN 21 DAYS FROM THE DAY YOU RECEIVE THE ITEMS. HOWEVER, THE ITEMS MUST BE RETURNED IN THE SAME CONDITION AND QUANTITY AS YOU RECEIVED THEM. WHEN RETURNING ITEMS, YOU MUST COVER ALL POSTAGE COSTS YOURSELF.
YOU CAN CANCEL YOUR ORDER BY REFUSING TO ACCEPT THE DELIVERY, BY HANDING THE ITEMS OVER TO THE POSTAL SERVICE OR BY RETURNING THE ITEMS TO: LUNDORF, AGRIVEJ 10, 8240 RISSKOV, DENMARK. WE DO NOT ACCEPT RETURNED ORDERS SENT CASH ON DELIVERY.
You must return your purchased items to us without any unnecessary delay and no later than 14 days after notifying us that you wish to cancel your order. You must cover any direct costs connected to the returning of the items.
Once delivered to you, you bear the risk of the items being damaged. And you need to make sure that the items are properly packaged when returning them.
The condition of the items:
The condition of the items you wish to return:
Your are only liable for any depreciation of the value of the items caused by handling other than what is needed to determine the kind, quality and functionality of the items. In other words: You are welcome to try on the items the same way you would in a physical store.
If items have been worn beyond what is described above, we will consider them as used, meaning that you will only be partially refunded or not refunded at all – depending on the trading value of the returned items. In order to receive the full amount, you are thus welcome to try the items on, but you cannot start actually using them.
Complaints: In case of any disagreement with the Lundorf that cannot be resolved, you can file your complaint to the consumer complaints board.
When shopping at lundorf.com, you obviously have a two-year warranty. This means that you can have purchased items repaired, replaced or get a full or partial refund depending on the specific situation. This only applies, of course, if your claim is qualified and that the items have not been damaged due to incorrect usage or other damaging behaviour.
You must make your claim known within a reasonable period of time after having discovered the defect. If you complain within two months after discovering the defect, the complaint will be considered timely.
We will refund reasonable postage costs that you may have in connection with returning the items when your claim is qualified. If you wish to make a claim, the items must be sent to us, using the following address:
Lundorf, Agrivej 10, 8240 Risskov, Denmark.
When returning items, please enclose a description of the defect.
Please note: We do not accept parcels sent cash on delivery or similar.
Remember always to return the items in proper packaging. And make sure to get a receipt for the posting in order for us to reimburse your expenses.
§ 9. Confidential information
Lundorf.com is an independent online shop, and we do not share any information with unauthorised parties. We keep our customer data under safe conditions. Information given in connection with a purchase made at lundorf.com is stored by Lundorf in order to ensure a correct and ideal customer service both prior to and following the delivery of the items.
§ 10. Company information
Tel.: +45 86 17 05 00
VAT no.: DK1662 8883
§ 11. Transfer of rights and responsibilities
Information given to Lundorf will only be used internally. It will not be sold or passed on to a third party.
How do we handle your personal information?
To make a purchase at lundorf.com, we require the following information:
- Postal address
- Phone number
- Email address
We register your personal information to be able to deliver your order.
Your personal information is registered with Annette Lundorf Støvring and is stored for five years after which it is deleted.
When we collect your personal information via our website, we ensure that this always happens with your express consent, keeping you informed of which information is gathered and why.
The director of lundorf.com has access to the information registered about you.
Data controller at lundorf.com is Jan Nielsen.
We do not store customer information encrypted.
We do not transmit customer information encrypted.
All payment information is encrypted – see more in §4. Payment.
No information given to lundorf.com is passed on or sold to a third party, and we do not register any personally sensitive information.
When registered with Annette Lundof Støvring, you always have the right to object to the registration. You also have the right to obtain insight into which information is registered about you. These rights are in accordance with the Act on Processing of Personal Data, and any inquiry regarding this can be sent to Annette Lundorf Støvring via email (email@example.com).
You can delete cookies from your computer at any time. How you do this depend on the type of browser you are using.
We make use of log statistics at lundorf.com, which means that a statistics system gathers information, which can provide a statistical overview of the number of users visiting lundorf.com, where they come from and how they use the website, etc.
The log statistics is only used for site optimisation purposes at lundorf.com.
© 2015 Lundorf